1. INFORMATION ABOUT US
We own and/or operates：https://shopline.com/ ("Website"); and Such other websites and mobile applications through which we render Services to you from time to time (together with the Website, “SHOPLINE”).
In these Terms and Conditions (the “Terms”), “we” and “us” means the applicable SHOPLINE Contracting Party as defined in the section headed “SHOPLINE Contracting Party”. We offer to SHOPLINE users, among other things, a full-featured platform that allows them to easily build their store website, sell items across multiple channels, connect with their followers and deliver a seamless omnichannel experience ("Services"). Any new or additional Services we launch from time to time shall also be subject to the Terms.
2. ACCEPTANCE OF THE TERMS
Before you may become a user of SHOPLINE, you must read and accept all of the terms and conditions in, referenced or linked to, these Terms including but not limited to the SHOPLINE Privacy Policy ("Privacy Policy"). As you read these Terms, you should also access and read all of the linked information in its entirety. In particular the clauses that have a significant interest related to you, such as exemption or mitigation of liability (especially clauses that are bold and underlined to remind users), legal application and dispute resolution clauses, etc.
- SHOPLINE Terms applies. Please refer to https://shopline.hk/about/terms.
- SHOPLINE Privacy Policy applies. Please refer to https://shopline.hk/about/privacy.
By using SHOPLINE whether via the Website or any of the Services, you agree to be bound by the Terms relating to, amongst others, your use of the information, software, products, and services contained in or made available on the SHOPLINE. These Terms govern any use of SHOPLINE as a guest or as a fee-paying member. These Terms may be updated and/or amended from time to time without notice. Please see the section headed "Changing These Terms" regarding amendments to the Terms. You will need to accept any updated Terms to continue using SHOPLINE. By accepting the Terms, you agree that to be bound by these Terms and the Privacy Policy will apply whenever you use the services provided on SHOPLINE. These Terms apply to any of our domains and sub-domains.
IF YOU DO NOT AGREE TO THE TERMS, PLEASE DO NOT PROCEED TO USE OR ACCESS SHOPLINE OR THE SERVICES.
3. FEES AND RENEWALS
From time to time, we may offer different subscription plans, and the subscription/membership fees and other fees and charges for such plans may vary.
You agree to pay the subscription/membership fees applicable to your plan and any other applicable fees, including but not limited to the applicable fee which is computed as a certain percentage of the sales revenue generated through your store website with us (“Monthly Maintenance Fee”), and any fees relating to your purchase or use of any other products or services offered by us from time to time (collectively the “Fees”). We will serve you the notice or invoice of the Fees applicable to you by posting to your admin panel or sending it to your email address or by other means authorized by you.
All Fees and charges paid to us are non-refundable except as expressly set forth below or otherwise indicated by us in writing.
You may be required to keep a valid payment method on file with us to pay for all incurred and recurring Fees. After you link your bank card, your subscription will automatically renew and you authorize us (without notice) to collect the then applicable subscription/membership fees, using any valid payment source we have on record for you.
All late payments shall bear interest at the rate of one percent (1%) per month, calculated daily. We reserve the right to suspend part or all of the functions of your store website until all outstanding amounts and interests accrued thereon are paid in full.
Our fees are exclusive of the applicable sales, goods and service taxes, fees, or charges (collectively “taxes”) now in force or enacted in the future. All sums payable by you to us under the Terms shall be free of any deductions or withholdings . Should there be any legal requirements for deductions or withholdings, you are solely responsible for covering or paying these separately to the appropriate tax authorities. We reserve the right to charge the full fees specified under the Terms to your authorized valid payment method, regardless of any deductions or withholdings that may be applicable. If taxes are not separately charged to you, it is your responsibility to assess whether taxes are payable and if so, to remit such taxes to the competent tax authorities in your jurisdiction.
All taxes and the amounts that are calculated are based on the billing address you provide to us and are in addition to the fees for such products and services. It is your responsibility to ensure that your billing address is accurate and up-to-date. Any changes to your billing address in your online store’s administrative settings are made at your own risk and may result in adjustments to the applicable taxes or their rates.
We have the right but shall not be obliged to verify, review and monitor your billing address from time to time to ensure compliance with the Terms.
If you qualify for any tax exemption, you must submit any valid documentation in advance to demonstrate your fulfillment of the legal requirements applicable laws for such exemption. Such tax exemption will only be applied from the time we receive and approve the necessary documentation.
As sales made through the Services are conducted directly between you and the customer, you shall be solely responsible for assessing, collecting, reporting and remitting the applicable taxes arising from the sales transaction between you and the customers. You agree to indemnify and hold SHOPLINE harmless from any related claim or charge, including but not limited to taxes, late payment interests, fines and etc.
Our fees are exclusive of the applicable sales, good and service taxes, fees, or charges now in force or enacted in the future. All sums payable by you to us under the Terms shall be free of any deductions or withholdings.
Term of use: Unless SHOPLINE notifies you in writing otherwise, the term of your subscription plan will be calculated from the date you subscribe at SHOPLINE and complete payment.
Free Trials: We may offer free trials of SHOPLINE services and/or products from time to time. The terms and conditions governing such free trials shall be contained in the offer. No refund of any amount paid for a paid product during a free trial shall be granted under any circumstances.
Monthly Maintenance Fee: Monthly Maintenance Fee is calculated by multiplying the Monthly Total Online Sales Revenue (as defined below) by a given percentage. Your applicable percentage is stated in your plan detail or the notice or invoice appearing on your admin panel or sent to you via email or by other means in writing.
Monthly Total Online Sales Revenue is defined as the aggregate order amount of all orders placed through your store website powered by SHOPLINE for that particular month, but excluding the following orders of which (a) the order status is “Failed” or “Expired”; or (b) the order status is “Cancelled” and the payment status is not “Paid”. For the avoidance of doubt, the “order amount” in the preceding sentence represents the gross amount paid by the buyer who places an order through your store website powered by SHOPLINE and may include any logistics fees, shipping costs, and sales taxes( if they are paid by the buyer to you under such order).
Monthly Maintenance Fee and Monthly Total Online Sale Revenue shall be computed based on the data in our system and records.
If you are a user from mainland of China, we will provide you with the necessary services through Checkout after you pay for the SHOPLINE package and become a premium paid member of SHOPLINE, or after you use automatic renewal or auto-debit functions. We will strictly monitor Checkout's services in accordance with relevant laws and regulations to see to it that your information would not be used illegally. At the same time, you should ensure that you shall strictly comply with the laws and regulations and the relevant terms of use of SHOPLINE during the service period. You shall agree that SHOPLINE or Checkout reserves the right to dispose of your account in its sole discretion if it finds that you have used the service in violation of relevant laws or regulations.
4. TERMINATION
In the following cases, we will unilaterally terminate this agreement, and you will no longer be able to continue to access this website and use SHOPLINE services:
- Your breach of any terms and conditions of this Agreement;
- You enter into the dissolution, bankruptcy, and liquidation procedures, or the judicial and administrative authorities issue warnings, fines, and other related measures or sanctions against you for violating applicable laws;
- Other circumstances where SHOPLINE decides to terminate this Agreement at its discretion.
SHOPLINE shall not be liable for any breach of the contract unilaterally terminating this Agreement in accordance with this clause.
Upon termination of the Services by either party:
- We will cease to provide you with the Services and you will no longer be able to access your SHOPLINE account;
- You will not be entitled to any refunds of any fees, pro-rata or otherwise; any outstanding balance owed to us for your use of the Services through the effective date of such termination will immediately become due and payable in full;
- Your store website will be taken offline and you will no longer have access to the data and content in your store website; we will be under no obligation to retain or store any data or content of your store website thereafter.
If you have purchased a domain name through SHOPLINE, upon termination your domain will no longer be automatically renewed. Following termination, it will be your sole responsibility to handle all matters related to your domain with the domain provider.
Termination/Cancellation Policy: You may terminate the Services at any time within your admin panel or email support@shopline.com for instructions.
Fraud: Without limiting any of its other rights and remedies, SHOPLINE may suspend or terminate your SHOPLINE account if we suspect that you have engaged in fraudulent or improper activities.
